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Everything from general questions to the fine print. We have you covered.

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Whether you have a question about our neighborhood or want advice on what to buy for your hair, our team is here
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  • General Questions

    Does Rudy’s cut kids’ hair?
    Rudy’s is for everybody! Rudy’s does not have special prices for youth haircuts. If you would like to book an appointment with a stylist who is great with youth, please call the shop you plan to visit for advice on selecting a stylist.

    How much is a haircut?
    Rudy’s service prices vary by market. Our service prices and descriptions are listed on each location’s page on this site.

    How much do you charge for color services?
    Color service prices depend on a number of factors, including hair texture and length, complexity of service, and the products and tools needed to complete a specific look. Your stylist will provide a cost for color services during consultation and prior to beginning the service.

    When is my stylist working?
    Stylist openings are available via our Book Now link. For more detailed information, please call the shop you wish to visit.

    I’m not happy with my haircut/color. Can I have it corrected?
    If you are unhappy with your hair service, you may return to the shop within seven days for a complimentary correction. Some restrictions may apply to color service requests. Please call the shop where you originally received the service to make an appointment.

    Whom do I contact about working for Rudy’s?
    Our current openings are listed on our Careers page. If you would like more information on a position, or you are having trouble with our application system, please use our contact form to send an email to our recruiting team.

    Can I purchase your products wholesale?
    Please send wholesale inquiries via our contact form to send an email to our product team.

  • Returns & Exchanges

    Online Purchases
    We are happy to accept returns for items within 30 days of order delivery. All return or exchanged items must be in their original condition. Refunds are credited to the original form of payment.

    To return merchandise, email webstore@rudysbarbershop.com for return authorization. Customer is responsible for all additional shipping costs for returns and exchanges. Rudy’s does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Rudy’s.

    Excluding the original shipping costs, refunds are processed within 5 business days after we receive the returned merchandise. You will receive a confirmation by email once your refund is processed.

    In-shop Purchases
    We want our clients to love their hair products, and we stand behind the product we sell. We will accept opened or unopened product returns with no time limit. Clients may receive a refund when they have the original receipt, or if we can find the purchase in our system. Clients without a receipt may receive shop credit for returned product at the current retail price.

    Gift Cards
    Gifts cards are only redeemable in our physical shop locations.  Not redeemable for cash except where required by state law

  • Shipping

    Orders are processed within 1 business day of order receipt and shipped via UPS. All orders are shipped from Seattle, Washington. You will receive a shipping confirmation with tracking information once your order has been packaged and shipped.

    All items purchased on Rudy’s Online Shop are made pursuant to a shipping contract. This means that the risk of loss for everything you purchase passes to you upon our delivery of the items to the shipping carrier. You are responsible for filing claims with carriers for damaged and/or lost shipments. Rudy’s claims no responsibility for items lost by shipping carriers.

    Rudy's is not responsible for customs duties or fees charged on international orders.

  • Privacy Policy

    Privacy Policy

    Effective date: May 25, 2018

    Rudy's ("us", "we", or "our") respects your concerns about privacy and values the relationship we have with you. This Privacy Policy describes the types of personal information we collect about our customers, whether at one of our locations, online or via one of our mobile applications, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.

    Information Collection and Use

    We collect several different types of information for various purposes to provide and improve our service relationship with you.

    Types of Data Collected

    Personal Data

    While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

    Email address

    First name and last name

    Phone number

    Address, State, Province, ZIP/Postal code, City

    Cookies and Usage Data

    We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

    Usage Data

    We may also collect information how our site is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    Tracking Cookies Data

    We use cookies and similar tracking technologies to track the activity on our site and hold certain information.

    Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a site and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our site.

    You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

    Examples of Cookies we use:

    Session Cookies. We use Session Cookies to operate our site.

    Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

    Security Cookies. We use Security Cookies for security purposes.

    Use of Data

    Rudy's uses the collected data for various purposes:

    To provide and maintain our site

    To notify you about changes to our site

    To allow you to participate in interactive features of our site when you choose to do so

    To provide customer support

    To gather analysis or valuable information so that we can improve our site

    To monitor the usage of our site

    To detect, prevent and address technical issues

    To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

    Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

    If you are from the European Economic Area (EEA), the legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

    Rudy's may process your Personal Data because:

    We need to perform a contract with you

    You have given us permission to do so

    The processing is in our legitimate interests and it's not overridden by your rights

    For payment processing purposes

    To comply with the law

    Retention of Data

    Rudy’s will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

    Rudy's will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our site, or we are legally obligated to retain this data for longer time periods.

    Transfer of Data

    Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

    If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

    Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

    Rudy's will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

    Disclosure of Data

    Business Transaction

    If Rudy's is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

    Disclosure for Law Enforcement

    Under certain circumstances, Rudy's may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

    Legal Requirements

    Rudy's may disclose your Personal Data in the good faith belief that such action is necessary to:

    To comply with a legal obligation

    To protect and defend the rights or property of Rudy's

    To prevent or investigate possible wrongdoing in connection with the site

    To protect the personal safety of users of the site or the public

    To protect against legal liability

    Security of Data

    The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

    California Do Not Track Notice

    Under California law, website and online service operators are required to disclose how they respond to web browser “do not track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about a consumer’s online activities over time and across third party websites. We currently do not change our tracking practices in response to “do-not- track” signals or other similar mechanisms. California law also requires website and online service operators to disclose whether third parties may collect personal information about their users’ online activities over time and across different sites when the users use the operator’s website or service. Third parties that have content or services on our site such as a social feature, analytics service, or an advertising network partner, may obtain information about your browsing or usage habits but this information does not include personal information. These third parties do not change their tracking practices in response to “do-not- track” signals from your web browser and we do not obligate these parties to honor “do-not- track” signals. To learn more about browser tracking signals and “Do Not Track,” please visit http://allaboutdnt.org.

    Your Data Protection Rights Under General Data Protection Regulation (GDPR)

    If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Rudy's aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

    If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

    In certain circumstances, you have the following data protection rights:

    The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

    The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

    The right to object. You have the right to object to our processing of your Personal Data.

    The right of restriction. You have the right to request that we restrict the processing of your personal information.

    The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

    The right to withdraw consent. You also have the right to withdraw your consent at any time where Rudy's Barbershop Holdings, LLC relied on your consent to process your personal information.

    Please note that we may ask you to verify your identity before responding to such requests.

    You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

    Service Providers

    We may employ third party companies and individuals to facilitate our site ("Service Providers"), to provide the site on our behalf, to perform site-related services or to assist us in analyzing how our site is used.

    These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

    Analytics

    We may use third-party Service Providers to monitor and analyze the use of our site.

    Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the site available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

    Behavioral Remarketing

    Rudy's uses remarketing services to advertise on third party websites to you after you visited our site. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our site.

    Google AdWords

    Google AdWords remarketing service is provided by Google Inc.

    You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

    Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

    For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

    Facebook

    Facebook remarketing service is provided by Facebook Inc.

    You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

    To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

    Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

    For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

    Payments

    We may provide paid products and/or services within the site. In that case, we use third-party services for payment processing (e.g. payment processors).

    We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

    The payment processors we work with are:

    Stripe

    Their Privacy Policy can be viewed at https://stripe.com/us/privacy

    PayPal or Braintree

    Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

    Links to Other Sites

    Our site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

    We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

    Children's Privacy

    While those under the age of 13 may browse our site, we do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

    Changes to This Privacy Policy

    We may update our Privacy Policy from time to time without prior notice to reflect changes in our personal information practices. We will post a prominent notice on our site to notify you of any significant changes to our Privacy Policy and indicate at the top of the Policy when it was most recently updated.

    Contact Us

    If you have any questions about this Privacy Policy, please contact us:

    By email: info@rudysbarbershop.com

    By visiting the “Contact Us” page on our website: https://rudysbarbershop.com/

    You may also write: Rudy’s Barbershop Headquarters, Attn: Legal Department, 614 E Pine Street, Seattle, WA 98122

    • Terms & Conditions

      Rudy's Terms & Conditions
      By accessing, browsing, or otherwise using this website, the user (“User”) indicates acknowledgment that User has read, understands, and agrees to be bound by these Terms and Conditions, without limitation, qualification, or exception. Rudy’s reserves the right to modify, cancel, or otherwise affect these Terms and Conditions at any time without notice or consent of User. User agrees to regularly review these Terms and Conditions as an obligation of User’s limited license to use this site. Nothing contained in these Terms and Conditions shall be construed by User as creating a partnership, agency, or other joint enterprise between Rudy’s and User.

      1. Use and purchase of products and services
      The products and services offered by Rudy’s on this website are exclusively for personal use. Product diversion, or the resale of products purchased on this site or at any Rudy’s location, is strictly prohibited, and Rudy’s will enforce injunctive and other remedies for product diversion to the full extent of the law. Rudy’s reserves the right to cancel or reduce the quantity of any order for any reason, including suspicion of intent to divert products.

      2. Information Accuracy
      The information on this site is as accurate as possible. Product descriptions, ingredients, color, consistency, and other product information is provided in part by third party vendors. Rudy’s does not, to the extent permitted by applicable law, warrant product or service information presented on this site. Color and other visual properties may vary depending on User’s browser and device settings.

      It is the responsibility of User to consult with User’s health care professional prior to using personal care products that may produce an allergic or other injurious reaction in User.

      Rudy’s does not represent, guarantee, or in any other manner indicate that products referenced or sold on this site may be used, shipped to, or otherwise consumed outside of the United States. User understands that it is incumbent upon User to verify the legality of shipping individual products to User’s shipping address.

      3. Intellectual Property
      “Rudy’s,” its slogans, logos, and product packaging are all registered trademarks of Rudy’s. All site content, including, but not limited to, graphics, photo imagery, custom fonts, copy, video, iconography, and the “look and feel,” is the property of Rudy’s, its subsidiaries, vendors, partners, or licensors, protected by United States and international laws, including laws concerning copyrights, trademarks, and related intellectual property.

      4. Limited License
      Rudy’s grants User a limited, revocable, non-exclusive license to access and use the site on a mobile or desktop browser only for the purpose of shopping for personal items, to learn about Rudy’s, its locations and services, careers with Rudy’s, and to book appointments for services. Commercial or third-party use is strictly prohibited without first obtaining permission from Rudy’s corporate headquarters.

      User is strictly prohibited from: (1) framing or using framing techniques to enclose the site or any portion thereof; (2) reproducing, redistributing, selling, licensing, trademarking, or downloading the site or any and all site content, including for use on personal websites and social sharing sites; (3) using the site or its content for any commercial or third-party purpose; (4) modifying, reverse engineering, or creating any derivative works based upon the site or any of its content; (5) collecting account information for the benefit of the User or a third party; (6) using software robots, spiders, crawlers, or similar data gathering and extraction tools, or taking any other action that may impose an unreasonable burden or load on the site server. Any unauthorized use of this site or any of its content automatically terminates this limited license and will be pursued by Rudy’s to the full extent of applicable law.

      5. Shopify, CATS, Salon Check-In, and other third party sites
      In the event User chooses to register an ecommerce or online appointment account, User thereby creates accounts with the proprietary third party software creators thereof. User is responsible for understanding the terms and conditions of third party sites linked within this site and complying with those policies. To the extent permitted by law, Rudy’s is not responsible for data breach, theft, or other misuse of User’s information at third party sites linked or otherwise associated with Rudy’s site.

      User attests and avows that, if creating an account with any third-party site linked herein, User is at least thirteen (13) years of age.

      6. Submissions
      Suggestions, inquiries, feedback, proposals, and other information submitted to Rudy’s via this site shall be treated as non-proprietary and non-confidential. Rudy’s reserves the right to copy, use, reproduce, share, publish internally or externally, modify, adapt, sell, assign, or otherwise use submissions for any purpose, worldwide, and without any obligation of royalty or attribution to User. By making a submission, User represents and warrants that such submission does not contain or comprise software viruses, or any form of spam. By making a submission, User agrees, by virtue of User’s acceptance of these Terms and Conditions, to indemnify Rudy’s for all claims arising from or in connection with any claims to any rights in any submission.

      7. Use of third party information
      Rudy’s will not reveal User’s personally identifying information provided via the site to any third party except in the following circumstances: (1) User provides explicit permission to Rudy’s to use such information for a stated purpose; (2) User’s information must be used to provide the service User requests via the site, e.g. shipping address to deliver products; (3) Rudy’s is required to so reveal such information by virtue of subpoena, court order, or other legal proceeding; (4) the Third Party is another business acquired by, or that acquires, Rudy’s, in which case User’s personally identifying information will be used in the same manner as Rudy’s used the information prior to such transaction.

      User consents to Rudy’s exclusive use of any email address provided or registered by Rudy’s for Rudy’s marketing and informational purposes only. Rudy’s shall not sell, share, or otherwise provide email addresses of its users to third parties, except as contemplated by these Terms and Conditions.

      8. Representations and warranties; limitation of liability
      By accessing and using this site, User agrees that, to the fullest extent permitted by applicable law, Rudy’s shall not be liable under any theory of law for any loss or damages of any kind relating to the following, non-exhaustive list of claims: (1) damages related to dealings with or existence of links to third-party sites; (2) misdelivery, corruption, destruction, failure, or other abnormal transmittal of files or linked information; (3) business interruption; (4) viruses, system failure, and other malfunctions that may occur in connection with use of the site, including use of links to or from third-party sites; (5) inaccurate or omitted content; (6) system outages at third-party sites linked from this site; or (7) any events beyond the reasonable control of Rudy’s.

      Any information received via this site shall not be relied upon by User as personal, medical, legal, or financial advice.

      9. Disputes; choice of law
      Any and all disputes, claims, and actions brought by or against Rudy’s related to this site, the Terms and Conditions and other policies present herein, shall be governed by the laws of the State of Washington. Any dispute related in any way to the sale, use, or application of products and services purchased or arranged through this site shall be submitted to confidential arbitration in Seattle, WA. Arbitration sought hereby shall be conducted under the procedural rules then prevailing with the American Arbitration Association. Any award determined by the arbitrator shall be binding and may be entered as a judgment by the prevailing court.

      In the event use of this site violates Rudy’s intellectual property rights, Rudy’s may seek injunctive or other relief in any state or federal court in the State of Washington.

      In the event one or more of these Terms and Conditions is found to be unenforceable or invalid by any court of competent jurisdiction, such ruling shall apply to the particular term(s) and not to these Terms and Conditions as a whole.

      10. Termination
      Rudy’s reserves the right to terminate the limited license granted to User, at any time, for any reason, with or without prior notice. Upon such termination, User shall immediately cease all access, linking, and any other use or reference to the site.

      11. Feedback
      Questions, comments, compliments, copyright claims, or concerns regarding this site should be sent to Rudy’s via the contact links herein.

      Copyright Notice
      Copyright © Rudy’s Barbershop Holdings, LLC. All rights reserved.

    • Instagram Agreement

      Please read this Agreement carefully. It contains terms and conditions which affect your legal rights. When you reply, “Agree” to @RudysBarbershop, you are bound by the terms and conditions of this license agreement.

      All content and information you post or share using Instagram is owned by you. “Content” includes, but is not limited to, photographs, text, graphics, moving images, sound, illustration or any other material (collectively, “Content). When you allow Rudy’s Barbershop Holdings, LLC and its affiliates, subsidiaries, agents, representatives, licensees and assigns (collectively, “Rudy’s Barbershop,” “we” or “us”) to use your Content, you agree to grant Rudy’s Barbershop a license to reproduce, display, perform, distribute, and otherwise use your Content in connection with Instagram and other social media platforms and for other Rudy’s Barbershop marketing purposes, including but not limited to, in email and other customer communications, both written and electronic, store materials and other marketing. When possible, we will include your Instagram handle. Attribution, however, is not guaranteed. We may display advertisements in connection with your Content or on pages where your Content may be viewed by you or others, and we may use your Content to advertise and promote Rudy’s Barbershop. Our license to your Content is non-exclusive, meaning you may use the Content for your own purposes or let others use your Content for their purposes. Our license to your Content is fully paid and royalty free, meaning Rudy’s Barbershop does not owe you anything else in connection with our use of your Content. We may exercise our rights anywhere in the world. Finally, our license is perpetual, meaning that our license lasts for an indefinite period of time.

      You promise that: you own all rights to your Content or, alternatively, that you have the right to give Rudy’s Barbershop the rights described above; you have paid and will pay in full any fees or other payments that may be related to the use of your Content; and your Content does not infringe upon the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party. We may refuse to accept or transmit Content for any reason. We may remove Content for any reason.

      If you believe that a user of Instagram has infringed upon your intellectual property rights, or if we have taken down your materials due to suspicion of copyright infringement, and you would like to dispute the alleged infringement, please notify us at info@rudysbarbershop.com.

       

       

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