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Everything from general questions to the fine print. We have you covered.

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Whether you have a question about our neighborhood or want advice on what to buy for your hair, our team is here
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  • General Questions

    Does Rudy’s cut kids’ hair?
    Rudy’s is for everybody! Rudy’s does not have special prices for youth haircuts. If you would like to book an appointment with a stylist who is great with youth, please call the shop you plan to visit for advice on selecting a stylist.

    How much is a haircut?
    Rudy’s service prices vary by market. Our service prices and descriptions are listed on each location’s page on this site.

    How much do you charge for color services?
    Color service prices depend on a number of factors, including hair texture and length, complexity of service, and the products and tools needed to complete a specific look. Your stylist will provide a cost for color services during consultation and prior to beginning the service.

    When is my stylist working?
    Stylist openings are available via our Book Now link. For more detailed information, please call the shop you wish to visit.

    I’m not happy with my haircut/color. Can I have it corrected?
    If you are unhappy with your hair service, you may return to the shop within seven days for a complimentary correction. Some restrictions may apply to color service requests. Please call the shop where you originally received the service to make an appointment.

    Whom do I contact about working for Rudy’s?
    Our current openings are listed on our Careers page. If you would like more information on a position, or you are having trouble with our application system, please use our contact form to send an email to our recruiting team.

    Can I purchase your products wholesale?
    Please send wholesale inquiries via our contact form to send an email to our product team.

  • Returns & Exchanges

    Online Purchases
    We are happy to accept returns for items within 30 days of order delivery. All return or exchanged items must be in their original condition. Refunds are credited to the original form of payment.

    To return merchandise, email us at webstore@rudysbarbershop.com for return authorization. Customers are responsible for all additional shipping costs for returns and exchanges. Rudy’s does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Rudy’s.

    Excluding the original shipping costs, refunds are processed within 5 business days after we receive the returned merchandise. You will receive a confirmation by email once your refund is processed.

    In-shop Purchases
    We want our clients to love their hair products, and we stand behind the product we sell. We will accept opened or unopened product returns with no time limit. Clients may receive a refund when they have the original receipt, or if we can find the purchase in our system. Clients without a receipt may receive shop credit for returned product at the current retail price.

  • Shipping

    Orders are processed within 1 business day of order receipt and shipped via UPS. All orders are shipped from Seattle, Washington. You will receive a shipping confirmation with tracking information once your order has been packaged and shipped.

    All items purchased on Rudy’s Online Shop are made pursuant to a shipping contract. This means that the risk of loss for everything you purchase passes to you upon our delivery of the items to the shipping carrier. You are responsible for filing claims with carriers for damaged and/or lost shipments. Rudy’s claims no responsibility for items lost by shipping carriers.

  • Privacy Policy

    Rudy's Privacy Policy
    Rudy’s uses client and website user (collectively, “User”) information to create and maintain a service relationship. User information includes, but is not limited to, account information provided via the Shopify, Salon Check-In, or CATS platforms, via the email marketing sign-up form herein, and site user location and other data obtained by IP address and similar markers via Google Analytics and similar tools. User information practices.

    Rudy’s collects user information vis-à-vis this site via eCommerce and appointment platforms operated by third parties. Rudy’s may use this information to provide marketing and service-related information to clients via email, to collect payment for products and services, to call users regarding product and service transactions, to respond to inquiries or comments, and in similar manners related to user’s interactions with Rudy’s and this site.

    Rudy’s also collects user information using technologies including cookies, web server logs, web beacons, and other unique device identifiers to suggest products or service locations. Rudy’s also uses this information to analyze user activity to monitor and improve Rudy’s site and related services.

    Information sharing:
    Rudy’s does not sell or otherwise share User information, except as described herein. Rudy’s reserves the right to share User information: - With subsidiary and parent companies and related entities for the purposes of market research only
    - With third party service providers who perform services on behalf of Rudy’s. Rudy’s does not permit such third party service providers to utilize User information for any purpose other than as necessary to carry out marketing or market research, credit card processing, order fulfillment, and similar services on behalf of Rudy’s, or as necessary to comply with legal requirements.
    - As necessary to comply with subpoena, court orders, or any other legal requirement stipulated by a court of competent jurisdiction.
    - In the event of a sale or acquisition of Rudy’s business. In this case, the disclosure of User information will be for purposes consistent with Rudy’s use of the information prior to such sale or acquisition.

    Email Opt-out
    To update your email preferences, or to unsubscribe from Rudy’s email marketing, use these links: update your preferences, unsubscribe from this list

    Children
    Rudy’s does not have information regarding users’ ages. Children under 13 may browse Rudy’s site, but may not create accounts with Shopify, Salon Check-In, or CATS. Rudy’s site is not designed for children under 13 years of age, and Rudy’s does not knowingly collect information from users under 13 years of age.

    Information security:
    Rudy’s maintains state-of-the-art firewalls, in addition to industry-standard technology and physical safeguards to protect user information against accidental loss, disclosure, access, alteration, or other unlawful use.

    Third party websites:
    Rudy’s site provides links to third-party websites in order for users to access information and services. These websites are wholly independent of, and outside the control, of Rudy’s. Users are advised to review the privacy policies of third party sites. Rudy’s is not responsible for the content or use of user information by third party sites.

     

    Changes to this policy:
    Rudy’s may update this privacy policy without prior notice to users to reflect changes in Rudy’s information collection and usage practices. Users should review this privacy policy regularly to maintain awareness of Rudy’s then-current privacy practices.

    Contact
    Comments, questions, and concerns relating to this policy or a user’s personal information should be sent to Rudy’s corporate headquarters by email at info@rudysbarbershop.com, or by postal mail at: Rudy’s Barbershop Headquarters, Attn: Legal Department, 614 E Pine Street, Seattle, WA 98122.

    California Do Not Track Notice
    Under California law, website and online service operators are required to disclose how they respond to web browser “do not track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about a consumer’s online activities over time and across third party websites, to the extent the operator engages in that collection. Rudy’s does not track our customers’ personal information over time and across third-party websites and therefore this requirement is not applicable to Rudy’s at present.

  • Terms & Conditions

    Rudy's Terms & Conditions
    By accessing, browsing, or otherwise using this website, the user (“User”) indicates acknowledgment that User has read, understands, and agrees to be bound by these Terms and Conditions, without limitation, qualification, or exception. Rudy’s reserves the right to modify, cancel, or otherwise affect these Terms and Conditions at any time without notice or consent of User. User agrees to regularly review these Terms and Conditions as an obligation of User’s limited license to use this site. Nothing contained in these Terms and Conditions shall be construed by User as creating a partnership, agency, or other joint enterprise between Rudy’s and User.

    1. Use and purchase of products and services
    The products and services offered by Rudy’s on this website are exclusively for personal use. Product diversion, or the resale of products purchased on this site or at any Rudy’s location, is strictly prohibited, and Rudy’s will enforce injunctive and other remedies for product diversion to the full extent of the law. Rudy’s reserves the right to cancel or reduce the quantity of any order for any reason, including suspicion of intent to divert products.

    2. Information Accuracy
    The information on this site is as accurate as possible. Product descriptions, ingredients, color, consistency, and other product information is provided in part by third party vendors. Rudy’s does not, to the extent permitted by applicable law, warrant product or service information presented on this site. Color and other visual properties may vary depending on User’s browser and device settings.

    It is the responsibility of User to consult with User’s health care professional prior to using personal care products that may produce an allergic or other injurious reaction in User.

    Rudy’s does not represent, guarantee, or in any other manner indicate that products referenced or sold on this site may be used, shipped to, or otherwise consumed outside of the United States. User understands that it is incumbent upon User to verify the legality of shipping individual products to User’s shipping address.

    3. Intellectual Property
    “Rudy’s,” its slogans, logos, and product packaging are all registered trademarks of Rudy’s. All site content, including, but not limited to, graphics, photo imagery, custom fonts, copy, video, iconography, and the “look and feel,” is the property of Rudy’s, its subsidiaries, vendors, partners, or licensors, protected by United States and international laws, including laws concerning copyrights, trademarks, and related intellectual property.

    4. Limited License
    Rudy’s grants User a limited, revocable, non-exclusive license to access and use the site on a mobile or desktop browser only for the purpose of shopping for personal items, to learn about Rudy’s, its locations and services, careers with Rudy’s, and to book appointments for services. Commercial or third-party use is strictly prohibited without first obtaining permission from Rudy’s corporate headquarters.

    User is strictly prohibited from: (1) framing or using framing techniques to enclose the site or any portion thereof; (2) reproducing, redistributing, selling, licensing, trademarking, or downloading the site or any and all site content, including for use on personal websites and social sharing sites; (3) using the site or its content for any commercial or third-party purpose; (4) modifying, reverse engineering, or creating any derivative works based upon the site or any of its content; (5) collecting account information for the benefit of the User or a third party; (6) using software robots, spiders, crawlers, or similar data gathering and extraction tools, or taking any other action that may impose an unreasonable burden or load on the site server. Any unauthorized use of this site or any of its content automatically terminates this limited license and will be pursued by Rudy’s to the full extent of applicable law.

    5. Shopify, CATS, Salon Check-In, and other third party sites
    In the event User chooses to register an ecommerce or online appointment account, User thereby creates accounts with the proprietary third party software creators thereof. User is responsible for understanding the terms and conditions of third party sites linked within this site and complying with those policies. To the extent permitted by law, Rudy’s is not responsible for data breach, theft, or other misuse of User’s information at third party sites linked or otherwise associated with Rudy’s site.

    User attests and avows that, if creating an account with any third-party site linked herein, User is at least thirteen (13) years of age.

    6. Submissions
    Suggestions, inquiries, feedback, proposals, and other information submitted to Rudy’s via this site shall be treated as non-proprietary and non-confidential. Rudy’s reserves the right to copy, use, reproduce, share, publish internally or externally, modify, adapt, sell, assign, or otherwise use submissions for any purpose, worldwide, and without any obligation of royalty or attribution to User. By making a submission, User represents and warrants that such submission does not contain or comprise software viruses, or any form of spam. By making a submission, User agrees, by virtue of User’s acceptance of these Terms and Conditions, to indemnify Rudy’s for all claims arising from or in connection with any claims to any rights in any submission.

    7. Use of third party information
    Rudy’s will not reveal User’s personally identifying information provided via the site to any third party except in the following circumstances: (1) User provides explicit permission to Rudy’s to use such information for a stated purpose; (2) User’s information must be used to provide the service User requests via the site, e.g. shipping address to deliver products; (3) Rudy’s is required to so reveal such information by virtue of subpoena, court order, or other legal proceeding; (4) the Third Party is another business acquired by, or that acquires, Rudy’s, in which case User’s personally identifying information will be used in the same manner as Rudy’s used the information prior to such transaction.

    User consents to Rudy’s exclusive use of any email address provided or registered by Rudy’s for Rudy’s marketing and informational purposes only. Rudy’s shall not sell, share, or otherwise provide email addresses of its users to third parties, except as contemplated by these Terms and Conditions.

    8. Representations and warranties; limitation of liability
    By accessing and using this site, User agrees that, to the fullest extent permitted by applicable law, Rudy’s shall not be liable under any theory of law for any loss or damages of any kind relating to the following, non-exhaustive list of claims: (1) damages related to dealings with or existence of links to third-party sites; (2) misdelivery, corruption, destruction, failure, or other abnormal transmittal of files or linked information; (3) business interruption; (4) viruses, system failure, and other malfunctions that may occur in connection with use of the site, including use of links to or from third-party sites; (5) inaccurate or omitted content; (6) system outages at third-party sites linked from this site; or (7) any events beyond the reasonable control of Rudy’s.

    Any information received via this site shall not be relied upon by User as personal, medical, legal, or financial advice.

    9. Disputes; choice of law
    Any and all disputes, claims, and actions brought by or against Rudy’s related to this site, the Terms and Conditions and other policies present herein, shall be governed by the laws of the State of Washington. Any dispute related in any way to the sale, use, or application of products and services purchased or arranged through this site shall be submitted to confidential arbitration in Seattle, WA. Arbitration sought hereby shall be conducted under the procedural rules then prevailing with the American Arbitration Association. Any award determined by the arbitrator shall be binding and may be entered as a judgment by the prevailing court.

    In the event use of this site violates Rudy’s intellectual property rights, Rudy’s may seek injunctive or other relief in any state or federal court in the State of Washington.

    In the event one or more of these Terms and Conditions is found to be unenforceable or invalid by any court of competent jurisdiction, such ruling shall apply to the particular term(s) and not to these Terms and Conditions as a whole.

    10. Termination
    Rudy’s reserves the right to terminate the limited license granted to User, at any time, for any reason, with or without prior notice. Upon such termination, User shall immediately cease all access, linking, and any other use or reference to the site.

    11. Feedback
    Questions, comments, compliments, copyright claims, or concerns regarding this site should be sent to Rudy’s via the contact links herein.

    Copyright Notice
    Copyright © Rudy’s Barbershop Holdings, LLC. All rights reserved.

     

     

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